Legal

Refund policy

Last updated 9 October 2026

14 days. Under 20% used. Full refund.

1. Our 14-day refund

If this is your first purchase of a plan or of a credit pack, you can ask for a full refund within 14 days of buying it, as long as you have used fewer than 20% of the credits or pages that came with it.

• For a credit pack, "used" means credits spent from that pack.
• For Plus, Pro and Enterprise, "used" is measured against the plan's monthly fair use allowance (2,000 pages on Plus, 10,000 on Pro, 25,000 to 200,000 on Enterprise). Fewer than 20% of that means under 400 pages on Plus, under 2,000 on Pro, and under 5,000, 15,000 or 40,000 on the Enterprise sizes.
• This applies to your first purchase of that plan or pack. It does not apply again to renewals, but see section 3.

Free trial. The 7-day Pro trial costs nothing, and you can cancel before it ends in one click from your Account page. If you do not cancel, Paddle charges your card on the day the trial ends. That payment is your first purchase of the plan, so the 14-day refund above applies to it from that day.

If you have used more than 20%, we may still help. Write to us and explain what went wrong. If the service did not work for you, we will look at it fairly.

2. How to ask

1. Write to support@evrimmete.com from the email on your account, or use the refund option in your Paddle receipt.
2. Say which purchase it is. The order number from your Paddle receipt helps.

Paddle processes the refund. Paddle is the Merchant of Record for every order, so refunds are paid by Paddle to your original payment method. It can take a few working days to show on your statement. For help with invoices, receipts or a refund that has not arrived, go to paddle.net. The Paddle checkout buyer terms also apply.

If we refund a plan or pack, we end or reduce the matching credits and plan access.

3. Cancelling a subscription

• You can cancel Plus, Pro or Enterprise at any time in the billing portal, which you can reach from the Account page.
• Cancelling takes effect at the end of the period you have already paid for. You keep the plan until then.
• For a yearly plan, we send a reminder email before it renews. If it renews and you did not mean it to, write to us within 14 days and we will refund the renewal if you have not used the service since.
• Cancelling does not refund the current period by itself. Use the 14-day refund above if you qualify.

4. If you live in the UK or EU

If you are a consumer, you normally have a right to cancel a contract made online within 14 days, without giving a reason. For digital content and services, this works in a particular way:

• Pennyproof starts working as soon as you buy. At checkout you may be asked to agree that we can start straight away, and to accept that you may lose the right to cancel for the part you have already used.
• If you cancel within 14 days after agreeing to that, you can still get a refund, reduced by the credits or pages you have already used.
• Our 14-day refund above is a separate promise. If you qualify for it, you get a full refund, which can be better than the legal minimum.
• If you do not agree to start straight away, the normal 14-day cancellation right applies in full.

The checkout may be run by Paddle, under its own terms. These rights come from law, and nothing here reduces them. The rules for subscriptions in the UK may change in 2027. If they do, we will follow the new rules.

5. If the service does not work

If a job fails, no credit is taken. If a result is wrong because of our fault, tell us. We will fix it or refund the credits. Your legal rights for faulty digital content are not affected by anything on this page.

6. Credits and lapsing

Credits are page allowances and are not money. Purchased credit packs are valid for 12 months. Monthly free credits lapse at the end of the month. Credits that lapse are not refunded. See the terms.

7. Chargebacks

Please write to us before you ask your bank for a chargeback. It is faster, and we can usually sort it out quickly. Paddle handles chargebacks as Merchant of Record.

8. Contact

Email: support@evrimmete.com. We reply within 2 business days. See the contact page.